I’m a PMP-certified Instructional Designer with experience in project management, e-learning development, and training administration. My work combines creativity, data-driven strategy, and learner-focused design to create training that truly works.

Summary

PMP-certified professional with expertise in instructional design, project management, and training development. Skilled in leading cross-functional teams, building scalable learning programs, and aligning training initiatives with organizational goals. Experienced in both government and corporate environments, delivering impactful programs that improve performance, engagement, and retention.

Skills and Tools

Category	Highlights
Authoring Tools	Articulate 360, Captivate, Grovo
LMS Platforms	Thinkific, Cornerstone
Project Management	Jira, Asana, Trello
CRM Systems	Salesforce, HubSpot, Zoho
Knowledge Base Tools	Zendesk, Document360, Axero
Design and Video Tools	Canva, Photoshop, Camtasia, Adobe Premiere, Vimeo, Descript, DaVinci Resolve
Collaboration Tools	Confluence, Slack, Teams, Zoom, Figma
Other Expertise	Staff Coaching, Training Development, Curriculum Design, Needs Assessment, Educational Technology, Data Visualization

Experience

Training Administrator
Florida Department of Children and Families | 2024 – Present | Tallahassee, FL

• Facilitated all new hire training within the Substance Abuse and Mental Health Office of the Department.
• Designed, developed, and published instructor-led and computer-based training materials and courses.
• Served as the LMS Administrator, built training courses, maintained training calendar, student enrollment, and feedback within the LMS.
• Planned, organized, and coordinated workshops, facilitated meetings, guides, and motivated team members toward performance improvement goals.
• Aided team members with writing proposals, rules, and grant requests for programs and policy changes.
• Conducted complex critical analyses and evaluations of projected and actual effectiveness of current and proposed program activities.
• Designed systems to capture data and conducts various analyses on data collected.
• Documented findings from primary and secondary research; summarized research studies and evaluation reports on assigned topics by extracting, organizing, and analyzing relevant information and facts.
• Collected and analyzed opioid-related datasets with statistical analysis software.
• Prepared programmatic reports, justifications, charts, graphs, and statistical and narrative data and created effective data visualizations.

Instructional Designer
Place, Inc | 2022 – 2024 | Tallahassee, FL

• Aligned content design with strategic business objectives, focusing on upsells, adoption, retention, and referrals.
• Tailored customer engagement strategies to unique preferences.
• Created 20+ training courses ranging from 1-hour quick courses to numerous 6-week long training programs.
• Served as the LMS Administrator and managed content, access, reporting for all students.
• Developed internal training strategies for seamless onboarding and ongoing education.
• Proactively addressed content gaps to enhance adoption rates and success.
• Created a robust continued education plan aligned with business needs and individual profiles.
• Coordinated seamlessly with stakeholders, documenting and communicating improvement opportunities.
• Transformed complex information into learner-centric content in collaboration with subject matter experts.
• Led impactful workshops, instilling best practices for continuous improvement.
• Conducted data-driven needs assessments, ensuring ongoing program effectiveness.

Training Supervisor
Homes.com | 2019 – 2022 | Tallahassee, FL

• Oversaw the full training lifecycle for a cross-functional team including Customer Service Level I & II staff and internal trainers.
• Led the development of onboarding programs, coaching strategies, and continuous education initiatives for the customer experience team.
• Managed performance improvement initiatives and built scalable processes to support employee development and retention.
• Supported product launches, system updates, and service changes with rapid training development and deployment strategies.
• Designed leadership development plans and coached team leads, fostering internal promotions and team success.
• Created data-driven training dashboards and operational reports to drive strategic decisions by senior leadership.
• Spearheaded team communication efforts to align support operations with training and business goals.

Customer Experience Trainer / Instructional Designer
Homes.com | 2017 – 2019 | Tallahassee, FL

• Facilitated comprehensive new hire training programs to ensure successful onboarding and early productivity
• Developed and delivered engaging instructional materials tailored to customer service operations and systems.
• Collaborated closely with subject matter experts and department heads to translate complex policies into user-friendly learning content.
• Administered training sessions and workshops on evolving tools and software to improve agent efficiency and customer satisfaction.
• Played a key role in LMS course creation and tracking training progress across various teams.
• Conducted needs assessments and training evaluations to inform updates and identify knowledge gaps.
• Provided hands-on support and coaching to agents during high-impact process or technology changes.

Broker Business Consultant / Account Manager
Homes.com | 2016 – 2017 | Tallahassee, FL

• Managed top 250 client relationships, ensuring engagement and satisfaction.
• Collaborated with clients to assess and enhance their brokerage business strategies, identifying areas for improvement and implementing solutions.
• Conducted thorough market analysis and risk assessments, providing clients with informed recommendations for investment and portfolio management.
• Provided expert advice on regulatory compliance and industry best practices, ensuring clients adhere to legal and ethical standards.
• Identified opportunities for instructional improvement using analytical and problem-solving skills.
• Aligned instructional design initiatives with client organizational goals, contributing to business development and marketing strategy.

Customer Service Representative
Homes.com | 2015 – 2016 | Tallahassee, FL

• Delivered exceptional customer service, surpassing established performance targets.
• Cultivated expertise in product and technical knowledge.
• Effectively communicated complex information to customers for training purposes.
• Interacted with customers via phone, email, and live chat to address inquiries and resolve issues.
• Demonstrated strong problem-solving skills to address and resolve customer issues promptly.
• Documented and tracked customer interactions in the CRM system to ensure accurate record-keeping.
• Collaborated with cross-functional teams to ensure customer satisfaction and retention.

Education

Bachelor of Social Science
Florida State University | Tallahassee, FL | 2013

Certification
Project Management Professional (PMP) | May 2025

🎓 Bachelor’s in Social Science 📊 10+ Years of Training Experience 🎨 Expertise in Articulate 360 and LMS Systems 🏆 PMP Certified